Common Issues
Introduction
This page covers frequently encountered issues and their solutions. Use this as a first reference when troubleshooting problems with assignments.
Connection Issues
"Connection Not Connected"
Symptoms:
Assignment fails when trying to use a connection
Error message about missing or invalid connection
Solutions:
Go to Resources → Connections
Find the affected connection
Check if it shows as connected
If disconnected, click to reconnect and re-authorize
Return to the assignment and try again
"Authentication Failed"
Symptoms:
Connection was working but stopped
Errors about invalid tokens or logins
Solutions:
Tokens may have expired—reconnect the connection
Check if password was changed on the external service
Verify the external service account is still active
Re-authorize the connection
"Permission Denied"
Symptoms:
Connection works but specific actions fail
Errors about insufficient permissions
Solutions:
Check what permissions were granted during connection
The external service may have changed permission requirements
Reconnect with appropriate permissions
Verify the account has access to the specific resources needed
Assignment Execution Issues
Assignment Runs But Does Nothing
Symptoms:
Job completes successfully
But no visible actions were taken
Possible Causes:
SOP doesn't match current data conditions
Assignment is waiting for something that isn't present
Logic depends on conditions that aren't met
Solutions:
Review the job logs to see what the assignment did
Check if expected data/emails/files were present
Verify trigger conditions are being met
Test with known data to confirm assignment works
Assignment Takes Too Long
Symptoms:
Jobs time out before completing
Very long execution times
Possible Causes:
Processing too much data at once
Slow responses from external services
Inefficient instructions
Solutions:
Break large tasks into smaller chunks
Process data in batches
Check if external services are responsive
Simplify instructions where possible
Assignment Stops Mid-Execution
Symptoms:
Job starts but doesn't complete
No error message, just stops
Possible Causes:
Unexpected data format
Edge case not handled in SOP
Connection rate limiting
Solutions:
Check job logs for where it stopped
Review what data was being processed at that point
Update SOP to handle the situation
Check connection status and quotas
Human-in-the-Loop Issues
Requests Not Appearing
Symptoms:
Assignment should pause for approval
No request shows in Activity Inbox
Solutions:
Verify the assignment is configured for human-in-the-loop
Check that the job actually reached that point
Look in both Pending and Answered tabs
Verify you're viewing the correct team's inbox
Can't Respond to Requests
Symptoms:
Request visible but response doesn't work
Error when trying to approve/respond
Solutions:
Check that the job is still active (not timed out)
Verify you have permission to respond
Refresh the page and try again
Check if another user already responded
Scheduling Issues
Scheduled Jobs Not Starting
Symptoms:
Assignment should run on schedule
But jobs don't appear at expected times
Solutions:
Verify the schedule is enabled
Check the timezone setting
Confirm the schedule frequency and time
Look for any errors in recent job attempts
Jobs at Wrong Times
Symptoms:
Assignment runs but not when expected
Timing seems off
Solutions:
Check timezone configuration
Verify the schedule settings
Account for daylight saving time changes
Confirm the frequency setting (daily, weekly, etc.)
Login Issues
Stored Logins Not Working
Symptoms:
Browser-based assignment can't log in
Saved logins rejected
Solutions:
Verify the logins are current
Check if the website changed its login process
Update stored logins if password changed
Verify 2FA settings if applicable
2FA Problems
Symptoms:
Login fails at 2FA step
TOTP codes not accepted
Solutions:
Verify TOTP is configured correctly in Duvo
Check time synchronization (TOTP is time-sensitive)
Re-sync the authenticator if needed
Verify the correct account is linked
General Troubleshooting Steps
When Something Stops Working
Check recent changes - Did anything change recently?
Verify connections - Are all connections active?
Review job logs - What does the debug information show?
Test manually - Can you do the task manually?
Isolate the issue - Which specific part is failing?
When Starting Fresh
Test each connection individually
Start with simple instructions
Add complexity gradually
Test after each change
Document what works
Getting Help
If you can't resolve an issue:
Document what you've tried
Gather relevant job IDs and error messages
Note when the issue started
Contact support with this information
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