# Intercom

Intercom is a customer messaging platform for managing conversations, contacts, and support workflows. Connecting Intercom to Duvo lets your assignments manage your messaging inbox, update contact records, and automate customer communication workflows on your behalf.

## Setup

Click **Enable** on the [Connections page](https://app.duvo.ai/integrations) and authorize with your Intercom account.

## Capabilities

* **Manage conversations** — Access, reply to, and update customer conversations across your inbox.
* **Handle contact records** — Look up, create, and update customer and lead profiles.
* **Track conversation status** — Open, close, snooze, or reassign conversations as workflows progress.
* **Add notes and context** — Post internal notes and attach information to existing conversations.
* **Retrieve messaging data** — Search and access contacts, conversations, and activity history for reporting or downstream automation.

## Key Benefits

* **Faster response times** — Handle routine replies and follow-ups automatically so customers hear back sooner.
* **Consistent messaging** — Ensure standard replies and triage steps follow the same process every time.
* **Up-to-date contact data** — Keep customer profiles current as interactions and workflow outcomes change.
* **Reduced inbox backlog** — Let assignments handle high-volume or repetitive conversations, freeing your team for complex issues.

## Works Well With

* **HubSpot or Salesforce** — Sync conversation outcomes back to customer records so your sales and support teams share the same view of each contact.
* **Slack or Microsoft Teams** — Post conversation alerts, new lead notifications, or escalation triggers to the right channels in real time.
* **Gmail or Microsoft Outlook** — Bridge email-based support with Intercom conversations to keep all customer communication in one place.