# Zendesk

Zendesk is a customer service platform for managing support tickets, customer interactions, and service workflows. Connecting Zendesk to Duvo lets your assignments create, update, and resolve tickets, manage customer records, and automate support operations directly within your existing helpdesk.

## Setup

Click **Enable** on the [Connections page](https://app.duvo.ai/integrations) and authorize with your Zendesk account.

## Capabilities

* **Ticket management** — Create, update, resolve, and escalate support tickets across your queue.
* **Customer and organization records** — Look up, create, and update customer profiles and organization details.
* **Ticket routing and triage** — Assign tickets to agents, set priorities, and apply tags based on content or customer attributes.
* **Comments and internal notes** — Post public replies, internal notes, and attach files to existing tickets.
* **Support data retrieval** — Search tickets, pull activity history, and access resolution details for reporting or downstream workflows.

## Key Benefits

* **Automated ticket creation** — Generate tickets from workflow events without manual entry, keeping your queue current in real time.
* **Consistent triage** — Route and categorize incoming requests the same way every time, reducing human error.
* **Always up-to-date records** — Keep ticket status, context, and notes current as workflows progress across tools.
* **Reduced manual work** — Free your support team from routine data entry so they can focus on resolving issues.
* **Cross-tool visibility** — Combine Zendesk data with other connections to drive notifications, escalations, and reporting.

## Works Well With

* **Gmail or Microsoft Outlook** — Monitor inbound support emails and automatically create or update Zendesk tickets from their content.
* **Slack or Microsoft Teams** — Post ticket updates, new request alerts, or escalation notifications to the right support channels.
* **Google Sheets or Microsoft Excel** — Export ticket data and resolution metrics for team reporting and trend analysis.