Queue is out of beta
Queue — the shared workspace where Agents and people work through cases together — drops its beta badge and is now a standard part of Duvo. Clarity diagrams also picked up a small but handy editing upgrade: insert a new step in the middle of a flow straight from the connection’s context menu.Learn more about QueueClearer names across Duvo
We renamed the core concepts to match how teams actually talk about them: Assignments are now Agents, Jobs are Runs, Case Queues are Queues, and SOPs are AOPs. Same features, clearer names — you’ll see them throughout the app and the docs.Highlights
- Confluence connection — connect your Atlassian Confluence workspace with one-click OAuth and let Agents read and update pages and spaces. Learn more
- Slack workspace preselection — connecting Slack now preselects the right workspace during authorization, removing a common mis-connect step.
Command palette and one-click approvals
Press Cmd+K (Ctrl+K on Windows) anywhere in Duvo to search and jump — Agents, Queues, Runs, and Clarity processes are all a few keystrokes away.Highlights
- Approve and Decline buttons — approval requests from Agents now come with one-click Approve/Decline actions instead of a free-text reply. Learn more
- Evaluations via the API — read evaluation scores and rubrics for your Agents programmatically through the Public API and CLI.
Guardrails for Agent browsing
Set browsing guardrails per team: soft rules the Agent must respect while navigating, and hard-blocked domains it can never visit. The live desktop view also now stays visible while you send follow-up messages, so you never lose sight of what the Agent is doing.Learn moreDeveloper Platform: v2 API, MCP server, and CLI 1.0
Building on Duvo is now a first-class workflow. The Public API moved to a clean v2 surface, every endpoint is reachable as an MCP tool, and the CLI hit 1.0.Highlights
- v2 Public API — consistent versioning across all public endpoints, with event triggers now manageable programmatically. Learn more
- MCP server — point any MCP-compatible client (including Claude Code) at Duvo and operate the platform with natural language. Learn more
- CLI 1.0 — the Duvo CLI is stable, with standalone binaries and a one-line installer. Learn more
BambooHR connection and Queue capacity warnings
Highlights
- BambooHR — connect Agents to BambooHR to read and update employee records, time off, and HR data. Learn more
- Queue capacity warnings — Queues now warn you when they’re at their concurrency limit, so you can tell why cases are waiting instead of guessing.
Record browser skills by demonstration
Teach Agents a browsing routine by showing, not telling. Record yourself walking through a web workflow from the Skills and Files page, and the recording becomes a reusable skill any Agent can follow.Learn moreSAP Signavio connection and richer approvals
Highlights
- SAP Signavio — pull process models and documentation from Signavio into Duvo workflows. Learn more
- Formatted approval requests — human-in-the-loop requests now render full markdown, so Agents can present tables and structured context when asking for a decision. Learn more
Audit log
Duvo now keeps an audit log of security-relevant activity across your team — sign-ins, setting changes, and sensitive actions — giving security teams a reviewable trail.Learn moreThe upgraded Clarity experience is now standard
The redesigned Clarity process workspace is now the default for every team. Documented processes are versioned end to end, editable on the canvas, and enriched with AI-generated analysis.Highlights
- Version history — every generation creates a snapshot; browse history, compare, and promote the version you want live.
- AI analysis tabs — each process gets generated summaries, SWOT analysis, automation readiness, and projected impact.
- Targeted follow-up captures — when documentation has gaps, Clarity requests the specific extra capture it needs, assigns an owner, and emails them.
- Completion emails — get notified when a long-running generation finishes instead of watching the screen.
Rich-text AOP editor
Write your Agent’s AOP in a proper rich-text editor — headings, lists, and formatting — instead of raw text. Skills also now show who last updated them and when.Learn moreOutlook email triggers
Agents can now start work from incoming Outlook email — pick a folder, and matching messages kick off a Run automatically, the same way Gmail triggers already work.Learn moreRedesigned Connections page and Microsoft Teams group-chat triggers
Highlights
- Connections redesign — a cleaner Connections page and detail view make it easier to see what’s connected, what’s shared, and what needs attention. Learn more
- Teams group-chat triggers — Agents can now be triggered from Microsoft Teams group chats, not just channels. Learn more
Sign in to the CLI and MCP server with OAuth
No more pasting API keys: the Duvo CLI and MCP server now authenticate with your regular Duvo sign-in via OAuth. Credentials stay short-lived and scoped to you.Learn moreSmoother Clarity canvas editing and tidier workspaces
Highlights
- Canvas editing upgrades — double-click to edit a step, drag to create connected nodes, and get smart connection lines while rearranging Clarity diagrams.
- Drag Agents into folders — organize the Agents page by dragging cards into folders, the same way Queues already work.
- Queue statistics time filter — scope Queue stats to the period you care about.
Connect multiple accounts per service
You can now connect more than one account for the same service — two Gmail inboxes, several Slack workspaces — and choose per Agent which one to use. HubSpot also moved to a native one-click OAuth connection.Learn morePick a real case when test-running an Agent
Test runs just got more realistic: choose an actual case from the Queue when test-running an Agent, instead of relying on synthetic input. Schedules and Triggers also now have dedicated views, making it easier to see everything that can start a Run.Learn moreLogins and Secrets in the Agent Builder
Attach stored Logins and Secrets to an Agent directly while building it — no detour to a separate page. Cases referenced in Queue events are also now deep-linked, taking you straight to the related Run.Learn moreDeeper Microsoft 365 tools
Word and SharePoint file sharing round out a run of Microsoft 365 upgrades — Excel, Outlook, Calendar, OneDrive, and SharePoint tools all reached feature parity with their Google counterparts over the past week.Highlights
- Microsoft Word — Agents can create and edit Word documents with full formatting. Learn more
- SharePoint file sharing — share files and manage permissions directly from Agent workflows. Learn more
Run evaluations and the Runs list for every team
Run quality evaluations and the team-wide Runs list are now available to all teams. Every Run gets automatic evaluation results, and the Runs list shows all activity across your team in one place.Learn moreMicrosoft Calendar connection and BPMN export
Highlights
- Microsoft Calendar — Agents can read, create, and manage Outlook Calendar events. Learn more
- BPMN 2.0 export — download any Clarity process diagram as standard BPMN XML for use in Signavio and other process tools.
- Teams bot identity — Agents can now send Microsoft Teams messages as the Duvo bot, keeping automated messages clearly attributed.
Hand cases to a specific Agent
Delegate any case in a Queue to the exact Agent you want, instead of waiting for automatic assignment. Useful when you know which Agent is right for an edge case.Learn moreReorganize Queues by drag and drop, and Slack channel triggers
Keeping your workspace tidy just got easier. Drag any Queue between folders right in the sidebar — drop it onto a folder to file it away, or pull it back to the top level to ungroup it.Highlights
- Slack channel triggers — Agents can now be triggered by messages in a Slack channel, with keyword match rules. Learn more
- Picture-in-picture for Clarity — keep the screenshare interview visible in a floating window while you work in other tabs.
Case activity timeline
Every case now has a chronological activity timeline — status changes, Runs, handovers, and human responses in one stream — so you can reconstruct exactly what happened without digging through logs.Learn moreCapture processes over a phone call
Clarity can now interview process experts over a regular phone call — no screen, no app, just a conversation. Great for frontline experts who aren’t at a desk.Learn moreLogins and Secrets
A secure credential store comes to Duvo: save browser logins and secret values once, and reuse them across Agents without pasting credentials into AOPs. Queue settings also gained search, and Clarity processes can now be duplicated.Learn moreRedesigned Schedule and Trigger setup, and a bigger Public API
Highlights
- Redesigned Schedule and Trigger modals — clearer setup flows for everything that starts a Run. Learn more
- Public API expansion — create cases, manage Agent folders and schedules, and update Agents programmatically.
- Outlook parity — Outlook tools now match Gmail: drafts, categories, and profile access.
NetSuite connection
Agents can now connect to NetSuite to read and update ERP records — customers, transactions, items, and more — bringing finance and operations workflows into Duvo.Learn moreQueues in the Public API and native Slack tables
Highlights
- Queues via the Public API — create and manage Queues programmatically for scripted setup.
- Native Slack tables — tables in Agent messages now render as real Slack tables instead of flat text. Learn more
- One-time schedules retire automatically after they fire, instead of staying enabled and repeating.
Evaluations summary on every Agent and a Public API MCP interface
Agent quality metrics are now surfaced at the Agent level: each Agent detail page has an Evaluations tab that breaks down pass and issue counts across recent Runs, so you can assess reliability without opening individual Runs.Developers can also now interact with every public Duvo endpoint directly from any MCP-compatible client, using the built-in MCP plugin that mirrors all public API routes as callable tools.Runs resume with context from the previous session
When an Agent continues work that started in an earlier Run, the new Run now receives the full context of what happened before. Follow-up work picks up where the prior Run left off — no repeated preamble, no lost history.Live Windows Remote Desktop streaming and editable Clarity diagrams
Highlights
- Bidirectional RDP live view — Agents running the Windows Remote Desktop connection now stream a live interactive desktop view inside Duvo. Watch actions unfold in real time as the Agent works. Learn more
- Editable Clarity process diagrams — process flow diagrams in Clarity now support direct in-canvas editing. Move nodes, connect steps, and save changes without leaving the diagram view.
Claude Opus 4.7 available for Agents
Agents can now be configured to use Claude Opus 4.7, giving teams access to Anthropic’s latest flagship model for their most demanding Runs. Learn moreClarity process versioning, Queue labels, and a unified Connections page
Highlights
- Clarity process versioning — every process in Clarity is now versioned. Save a named snapshot at any point, compare versions, and restore earlier drafts as your documentation evolves.
- Queue labels — Agents can create, assign, and filter labels on cases inside a Queue, making it easier to categorize in-flight work and route cases to the right people.
- Unified Connections page — Slack and Microsoft Teams connections now appear alongside all other Connections in one place, so managing messaging Connections no longer requires a separate screen. Learn more
Duplicate Agents, Queue folders, and Windows Remote Desktop tools
Highlights
- Duplicate Agents — copy any existing Agent as a starting point for a new one, carrying over its AOP, Connections, and setup. Learn more
- Queue folders — organize Queues into named folders to keep the sidebar structured for large teams. Learn more
- Windows Remote Desktop MCP tools — Agents connected to Windows Remote Desktop now have dedicated tools to open applications, click UI elements, type, and automate native Windows workflows. Learn more
Four new Connections: Linear, Notion, Granola, and GitHub
Highlights
- Linear — create and update issues, browse projects, and track cycles. Learn more
- Notion — read and write pages, databases, and blocks in your Notion workspace. Learn more
- Granola — pull meeting notes and summaries from Granola into Agent context. Learn more
- GitHub — query repositories, manage issues and pull requests, and automate development workflows using a Personal Access Token. Learn more
A team-wide Runs list and Human-in-the-Loop in Microsoft Teams
Highlights
- Team-wide Runs list — a new top-level view shows every Run across the entire team in one place. Filter by Agent to see the full picture without navigating agent by agent.
- Human-in-the-Loop in Microsoft Teams — when an Agent needs human input during a Run, it can now request approval and receive the response directly inside a Teams conversation. Learn more
Coupa and Pipedrive connections, plus bulk case status changes
Highlights
- Coupa — Agents can read and write procurement data in Coupa including purchase orders, suppliers, and requisitions. Learn more
- Pipedrive — connect Agents to Pipedrive CRM to manage deals, contacts, activities, and pipelines. Learn more
- Bulk case completion and failure — mark multiple cases as completed or failed in a single action from the Queue view, instead of updating them one at a time.
Clarity process library filtering and Queue description fields
The Clarity process library now supports filtering and sorting — narrow by attributes or sort by name and last-updated date to navigate large collections of processes. Queues also gain a description field, so Queue owners can document purpose and context directly in the Queue setup.Four new Connections: Workday, Business Central, Asana, and Dynamics 365 Finance & Operations
Highlights
- Workday — Agents can read and update HR, payroll, and finance data. Learn more
- Microsoft Dynamics 365 Business Central — connect to Business Central for finance, supply chain, and operations automation. Learn more
- Asana — create and manage tasks, projects, and team workflows directly from Agents. Learn more
- Microsoft Dynamics 365 Finance & Operations — Agents can now work with D365 F&O for ERP process automation.
Clarity process diagrams rebuilt for richer layouts
Process flow diagrams in Clarity are now rendered with a new diagram engine. Diagrams load faster, handle more complex processes without layout issues, and support more precise node placement.List view for Agents, language options in Clarity interviews, and profile editing
Highlights
- Agent list view — switch between grid and list layouts on the Agents page. The list view fits more Agents on screen with key metadata visible in compact rows.
- Clarity interview languages — voice interviews in Clarity now include a language picker at the start of the session, supporting multilingual process capture.
- Profile name and email editing — users can update their display name and email address from their profile settings page.
- Bulk case retry — retry all terminal cases in a Queue in one action without selecting each case individually.
Redesigned onboarding and follow-up questions in the Agent Builder
New users now see a guided welcome screen and a Connections setup screen during sign-up, making it easier to configure a first Connection before reaching the main product. The Agent Builder also now supports follow-up questions: when an Agent needs more information during a Builder session, you can respond inline and the Builder continues from your answer.Salesforce connection
Agents can now connect to Salesforce CRM to read and write records across standard and custom objects — leads, contacts, opportunities, accounts, and more. Learn moreTableau connection and Agent creation via the Public API
Highlights
- Tableau — Agents can now query Tableau workbooks, views, and data sources to pull analytics into automated workflows. Learn more
- Agent creation via API — the Public API now supports creating Agents and their initial configuration programmatically, enabling scripted setup and bulk provisioning.