Files on cases, image captures in Clarity, and Agent duplication over the API and CLI
A case can now carry the documents it is about, Clarity reads uploaded diagrams and screenshots as first-class captures, and Agents can be duplicated through the public API and the CLI. Opening a Run from the Runs list now shows it in a drawer so you keep your place, and Managers can now delete Clarity captures their team members created.Highlights
- Case files — attach the source documents a case is about, read them in a built-in viewer, and let Agents attach and read the same files, so a document travels with the case rather than with any one Run. Learn more
- Image captures in Clarity — upload process diagrams and application screenshots (PNG, JPEG, or WebP) and Clarity turns them into cited process evidence alongside interviews, videos, and documents. Learn more
- Process map navigation — pan and zoom the Clarity process map from the keyboard, and jump across large maps with a new overview map. Learn more
- More of Duvo over the API and CLI — manage case files, pull stats for many Queues at once, and duplicate an Agent in one call through the public API and the CLI. Learn more
Broken Connections repair in place, bring-your-own Salesforce app, and schedules that pause instead of failing
Broken Connections can now be repaired without touching the Agents that use them, Salesforce can be connected through your own installed app, and scheduled Agents pause gracefully when a Connection stops working. The public API now advertises its rate-limit quota on every response so a client can slow down before it is throttled, Builders can create Clarity processes and edit the ones their team shares while deletion stays with the process creator and Managers above, accepting a Clarity process invitation now claims every pending invitation waiting for you at once, and the messages users see when an evaluation runs are now written in plain, actionable language.Highlights
- Reconnect a broken Connection — when a Connection’s authorization is revoked or expires at the provider, Duvo marks it with a “Reconnect needed” badge and one click sends you back to the provider’s consent screen, repairing the same Connection in place so every Agent using it keeps working. Previously the only way out was deleting the Connection and re-linking each Agent by hand. Learn more
- Bring-your-own Salesforce app — connect Salesforce through an app your own organization installs, and point the Connection at your own login host, so sandbox orgs and organizations that block outside apps can now connect. Learn more
- Schedules pause instead of failing — a scheduled Agent whose required Connection has been revoked now skips the occurrence rather than starting a Run that is certain to fail, and after repeated failures the schedule pauses and emails its owner naming the Connection to fix. Learn more
- Name the Agent that runs a Clarity step — a step can now name the Agent running it today on the current process, and the Agent proposed to run it on the transformation proposal, so a process map shows what is already automated. Learn more
Files in Pulse dashboards, more of Duvo over the API and CLI, and guided two-factor setup
Pulse dashboards can now be grounded in your own files, and a big slice of team, Clarity, Case, and Slack-trigger management is available through the public API and the CLI. Connections search now also matches related keywords, Ukrainian joins the Clarity interview languages, and organization leaders can join all of their organization’s teams at once.Highlights
- Files in Pulse dashboards — attach files from the dashboard composer or through the CLI, and the Pulse agent reads them when building and updating dashboards. Learn more
- More of Duvo over the API and CLI — team and Clarity invitations (with a new CLI command group for invitations), member role changes and removal, and Case updates are now available through the public API and the CLI. Learn more
- Slack channel triggers over the API and CLI — create and manage Slack channel triggers through the public API and the CLI. Learn more
- Guided two-factor setup for Logins — add a two-factor code by pasting the setup key or uploading the QR code, with inline validation catching common mistakes.
Skill revisions over the API and CLI, Claude Haiku 4.5, and bulk file cleanup
Skills can now be updated non-destructively through the public API and the CLI, so you can ship a new revision without overwriting the active one. Claude Haiku 4.5 joins the model picker for fast, lightweight work, bulk file cleanup lands in Agent and Queue memory, and Clarity interviews can now be renamed.Highlights
- Skill revisions over the API and CLI — manage Skill revisions through the public API and the CLI so a Skill can be updated non-destructively instead of overwriting the active revision. Learn more
- Claude Haiku 4.5 — Haiku 4.5 is now a selectable Agent model for fast, lightweight work. Learn more
- Bulk file deletion — select multiple files in Agent and Queue memory and delete them in one confirmation. Learn more
- Bulk respond for Requests — answer up to 100 Requests in a single call through the public API.
- Slovak in Clarity — Slovak joins the Clarity interview languages. Learn more
Claude Opus 5 is now the Opus-tier model
Every Agent on the Opus tier automatically moved to Anthropic’s newest Opus model, including Agents pinned to an older Opus version, with no action needed. New members also land on an organization welcome screen when they join, and Mac users can now paste with Cmd+V inside the Computer Use viewer. Learn moreNetSuite goes live, bring-your-own Shopify app, and a pinned title column in Queues
NetSuite now connects through a real OAuth flow so Agents can read and manage enterprise data end-to-end, and Shopify can be connected with your own custom app while Duvo’s public app is still under review. Queues also keep the case title visible while you scroll across wide tables.Highlights
- NetSuite connection — connect Agents to NetSuite through the AI Connector MCP with a real OAuth flow, letting Agents read and manage financials, orders, inventory, and CRM data directly. Learn more
- Bring-your-own Shopify app — connect Shopify with a custom app you create in the Shopify Dev Dashboard, so teams can start using Shopify with Agents while Duvo’s public app is still in review. Learn more
- Pinned title column in Queues — the case title stays visible while you scroll horizontally through wide queue tables, so you never lose track of the row you’re on. Learn more
Case priority in Queues, subagent delegation in Ask Duvo, and a self-updating CLI
Queues now let you flag work as high or medium priority so the most important cases get picked up first, and Ask Duvo surfaces a live card whenever an Agent delegates work to a subagent. Desktop Logins can also be scoped to a single app, and the CLI keeps itself up to date.Highlights
- Case priority in Queues — mark cases as High or Medium priority and consumer Agents will pick them up ahead of default-priority work, with badges surfacing priority throughout the Cases list. Learn more
- Subagent delegation cards in Ask Duvo — when an Agent delegates a step to a subagent, chat shows a live card with the subagent’s progress and final result, so you can follow exactly what was handed off and why.
- App-specific desktop Logins — scope a saved Login to a single desktop app instead of the whole machine, so Agents pick the right credentials automatically when signing in to different apps on the same Remote Desktop. Learn more
- Self-updating CLI — the Duvo CLI now checks for and installs its own updates, so your terminal and CI/CD environments stay on the latest release without manual reinstalls. Learn more
Duvo Pulse goes GA, Zendesk arrives, and Agent pinning becomes personal
Pulse graduates to a standard feature for every team and Zendesk joins as a native Connection. Ask Duvo chats now also scroll all the way back through history.Highlights
- Duvo Pulse GA — real-time Run monitoring and analytics dashboards are now standard for every team, and dashboards can be shared across your whole organization with read-only access. Learn more
- Zendesk connection — connect Agents to Zendesk to manage tickets, organizations, and customer data with one-click OAuth. Learn more
- Personal Agent pinning — pinning is now per-user instead of team-wide, so your go-to Agents float to the top of your list without affecting teammates.
- Process tags in Clarity — organize Clarity processes with custom tags and filter by tag in the process library, also available via the Public API and CLI. Learn more
- Requests — human-in-the-loop requests from Agents now live in a dedicated Requests section, replacing the Activity Inbox.
- Memory supports any file type — save JSON, CSV, code, or any other format to Agent memory, not just Markdown. Learn more
Claude Sonnet 5, MFA logins over Remote Desktop, and user-scoped API keys
Agents can now run on Claude Sonnet 5 and complete MFA-gated logins in desktop apps on their own. Ask Duvo suggestions now adapt to the page you’re on, and a new skill drafts role profiles grounded in your documented Clarity processes.Highlights
- Claude Sonnet 5 — configure Agents to use Anthropic’s newest model for improved reasoning and speed on complex tasks. Learn more
- MFA support for Remote Desktop — when an Agent logs in to a desktop app behind two-factor authentication, it can use saved credentials and generate one-time codes to complete the login. Learn more
- User-scoped API keys — create a single API key that works across all teams you can access, instead of managing separate team-scoped keys. Learn more
- Granular Agent duplication — when duplicating an Agent, choose what to bring along: Connections, Queue, Skills and Files, Logins, Plugins, AOP, and optionally Memory. Learn more
- Share Pulse dashboards with individual members — grant each person view-only or edit access, independent of team-wide publish settings.
Bulk case actions across every page
The Cases “select all” in a Queue now spans the full filtered result set, so a single reprocess or status change can cover hundreds of cases at once. Learn moreSAP ECC and team interviews in Clarity
SAP ECC joins as a native Connection, guided team and organization interviews land in Clarity, and Slack accounts can now be shared across a team.Highlights
- SAP ECC connection — connect Agents to SAP ECC to read customers, vendors, application logs, change documents, jobs, and ERP tables straight from your system. Learn more
- Team and organization interviews — capture how your teams actually work through guided voice interviews in Clarity, with a dedicated Interviews entry in the team and organization sidebars.
Clearer names, Queue out of beta, and Windows sandboxes GA
A milestone week: the core concepts were renamed to match how teams actually talk — Assignments are now Agents, Jobs are Runs, Case Queues are Queues, and SOPs are AOPs. Alongside: a Cmd+K command palette, one-click approvals, and evaluation scores readable via the Public API.Highlights
- Clearer names across Duvo — Agents, Runs, Queues, and AOPs everywhere in the app and docs. Same features, clearer names.
- Queue is out of beta — the shared workspace where Agents and people work through cases together is now a standard part of Duvo. Learn more
- Dark mode — switch the entire app to a dark theme from your profile menu.
- Windows sandboxes (GA) — Windows-based computer-use sandboxes are out of preview, so Agents can drive Windows desktop apps in production runs. Learn more
- Apify and Confluence connections — run Apify scrapers and browser automations, and let Agents read and update Confluence pages and spaces. Learn more
Developer Platform and guardrails for Agent browsing
Building on Duvo is now a first-class workflow, and teams get control over where Agents can browse.Highlights
- v2 Public API — consistent versioning across all public endpoints, with event triggers now manageable programmatically. Learn more
- MCP server — point any MCP-compatible client (including Claude Code) at Duvo and operate the platform with natural language. Learn more
- CLI 1.0 — the Duvo CLI is stable, with standalone binaries and a one-line installer. Learn more
- Browsing guardrails — set soft rules the Agent must respect while navigating and hard-blocked domains it can never visit, per team. Learn more
Record browser skills by demonstration, plus Signavio and BambooHR
Teach Agents a browsing routine by showing, not telling. Two Connections join the catalog, approval requests get richer formatting, and Queues warn when they hit capacity.Highlights
- Record browser skills — record yourself walking through a web workflow from the Skills and Files page, and the recording becomes a reusable skill any Agent can follow. Learn more
- SAP Signavio — pull process models and documentation from Signavio into Duvo workflows. Learn more
- BambooHR — connect Agents to BambooHR to read and update employee records, time off, and HR data. Learn more
- Formatted approval requests — human-in-the-loop requests now render full markdown, so Agents can present tables and structured context when asking for a decision. Learn more
The upgraded Clarity experience goes standard, rich-text AOP editing, and the audit log
The redesigned Clarity process workspace is now the default for every team: versioned end to end, editable on the canvas, and enriched with AI-generated analysis.Highlights
- Upgraded Clarity for everyone — version history with snapshots you can compare and promote, AI analysis tabs (summaries, SWOT, automation readiness, projected impact), and targeted follow-up capture requests. Learn more
- Rich-text AOP editor — write your Agent’s AOP with headings, lists, and formatting instead of raw text. Learn more
- Audit log — a reviewable trail of security-relevant activity across your team: sign-ins, setting changes, and sensitive actions. Learn more
Outlook email triggers and a redesigned Connections page
Agents can now start work from incoming Outlook email, the same way Gmail triggers already work, and the Connections page got a cleaner redesign.Highlights
- Outlook email triggers — pick a folder, and matching messages kick off a Run automatically. Learn more
- Connections redesign — a cleaner Connections page and detail view make it easier to see what’s connected, what’s shared, and what needs attention. Learn more
- Teams group-chat triggers — Agents can now be triggered from Microsoft Teams group chats, not just channels. Learn more
Multiple accounts per service and deeper Microsoft 365 tools
Connect more than one account for the same service — two Gmail inboxes, several Slack workspaces — and choose per Agent which one to use. Also this week: smoother Clarity canvas editing, and the CLI and MCP server now sign in with OAuth instead of API keys.Highlights
- Multiple accounts per service — connect several accounts of one service and pick per Agent which to use; HubSpot also moved to native one-click OAuth. Learn more
- Microsoft 365 parity — Word, SharePoint, Excel, Outlook, Calendar, and OneDrive tools reached feature parity with their Google counterparts. Learn more
- Pick a real case for test runs — choose an actual case from the Queue when test-running an Agent, instead of relying on synthetic input. Learn more
- Logins and Secrets in the Agent Builder — attach stored Logins and Secrets to an Agent directly while building it. Learn more
Run evaluations for every team, phone interviews in Clarity, and a richer Queue
Run quality evaluations and the team-wide Runs list are now available to all teams. Queues gained a case activity timeline and direct delegation, and Clarity diagrams now export to BPMN 2.0 XML.Highlights
- Run evaluations and the Runs list — every Run gets automatic evaluation results, and the Runs list shows all activity across your team in one place. Learn more
- Phone interviews in Clarity — capture a process over a regular phone call: no screen, no app, just a conversation. Learn more
- Case activity timeline — status changes, Runs, handovers, and human responses in one chronological stream per case. Learn more
- Slack channel triggers — trigger Agents from messages in a Slack channel, with keyword match rules. Learn more
- Microsoft Calendar — Agents can read, create, and manage Outlook Calendar events. Learn more
Logins and Secrets, NetSuite, and smarter Runs
A secure credential store comes to Duvo, NetSuite joins as a Connection, and follow-up Runs pick up where the previous one left off. Schedules and Triggers also got redesigned setup flows, and Queues became manageable via the Public API.Highlights
- Logins and Secrets — save browser logins and secret values once, and reuse them across Agents without pasting credentials into AOPs. Learn more
- NetSuite connection — read and update ERP records: customers, transactions, items, and more. Learn more
- Runs resume with context — when an Agent continues earlier work, the new Run receives the full context of what happened before.
- Evaluations tab on every Agent — pass and issue counts across recent Runs, so you can assess reliability without opening individual Runs.
Live Windows desktop view, Claude Opus 4.7, and Clarity versioning
Watch Agents work on a live interactive Windows desktop right inside Duvo. Clarity processes became versioned, and Queues gained folders and labels for keeping large teams organized.Highlights
- Live Windows Remote Desktop view — Agents on the Windows Remote Desktop connection stream a live interactive desktop view as they work. Learn more
- Claude Opus 4.7 — configure Agents to use Anthropic’s flagship model for their most demanding Runs. Learn more
- Clarity process versioning — save named snapshots, compare versions, and restore earlier drafts as documentation evolves.
- Duplicate Agents — copy any existing Agent as a starting point, carrying over its AOP, Connections, and setup. Learn more
- Editable Clarity diagrams — process flow diagrams support direct in-canvas editing: move nodes, connect steps, and save without leaving the view.
Four new Connections and a team-wide Runs list
Linear, Notion, Granola, and GitHub join the catalog, every Run across the team shows in one list, and Agents can ask for approvals inside Microsoft Teams.Highlights
- Four new Connections — Linear, Notion, Granola, and GitHub: issues, pages, meeting notes, and repositories now within Agents’ reach. Learn more
- Team-wide Runs list — a top-level view of every Run across the entire team, filterable by Agent.
- Human-in-the-Loop in Microsoft Teams — Agents can request approval and receive the response directly inside a Teams conversation. Learn more
Coupa and Pipedrive connections, plus bulk case status changes
Two more Connections for procurement and sales teams, and Queues get bulk actions.Highlights
- Coupa — read and write procurement data including purchase orders, suppliers, and requisitions. Learn more
- Pipedrive — manage deals, contacts, activities, and pipelines in Pipedrive CRM. Learn more
- Bulk case completion and failure — mark multiple cases as completed or failed in a single action from the Queue view.
Clarity process library filtering and Queue description fields
The Clarity process library now supports filtering and sorting — narrow by attributes or sort by name and last-updated date to navigate large collections of processes. Queues also gain a description field, so Queue owners can document purpose and context directly in the Queue setup.Four enterprise Connections and a smoother start
Workday, Business Central, Asana, and Dynamics 365 F&O join the catalog. New users get a guided welcome and Connections setup during sign-up, and Clarity diagrams moved to a faster rendering engine.Highlights
- Four enterprise Connections — Workday, Microsoft Dynamics 365 Business Central, Asana, and Dynamics 365 Finance & Operations for HR, finance, and operations automation. Learn more
- Agent list view — switch between grid and list layouts on the Agents page, with key metadata in compact rows.
- Clarity interview languages — voice interviews now include a language picker for multilingual process capture.
- Agent Builder follow-up questions — when the Builder needs more information, respond inline and it continues from your answer.
Salesforce, Tableau, and forecasting Connections
A Connections-heavy week for sales and analytics teams, with Agent creation also arriving in the Public API.Highlights
- Salesforce — read and write records across standard and custom objects: leads, contacts, opportunities, accounts, and more. Learn more
- Tableau — query workbooks, views, and data sources to pull analytics into automated workflows. Learn more
- Nixtla TimeGPT — generate time-series forecasts from historical data for demand planning and inventory workflows. Learn more
- EU Food Commodity Prices — pull live EU food commodity price data for cost-monitoring and should-cost workflows. Learn more