Scroll up for earlier messages, save any file type in memory, and friendlier chat greetings
Agent chats now let you load earlier messages by scrolling to the top, memory can store files in any format while keeping Markdown structured, and the chat welcome screen shows you a time-of-day personalized greeting.Highlights
- Load earlier messages in chats — scroll to the top of an Agent chat to load older messages, with stable scroll position restored as they load. Useful for long-running conversations where history matters.
- Memory supports any file type — save JSON, CSV, code, config, or any other format to memory. Markdown files still use YAML frontmatter for metadata; other file types store as-is. The memory editor highlights code syntax by language. Learn more
- Time-of-day chat greetings — the chat splash headline now greets you with personalized messages that vary by time of day (morning, afternoon, evening, night) and rotate daily, keeping your session familiar.
Duvo Pulse now available, input history in Ask Duvo, and Zendesk connection
Duvo Pulse is now generally available to all teams — no more preview or feature flag. Ask Duvo chat gained keyboard navigation for input history. Zendesk joins as a native connection with full MCP support, and the CLI can now move Agents across teams.Highlights
- Duvo Pulse GA — real-time Run monitoring and analytics dashboards are now a standard feature for every team. Learn more
- ↑/↓ input history in Ask Duvo — navigate through your previous prompts in the chat composer using arrow keys, just like a terminal.
- Zendesk native connection — connect Agents to Zendesk to manage tickets, organizations, and customer data with one-click OAuth. Learn more
- Pinned agents from folders — pin an Agent that lives in a folder and it now shows in the Pinned section at the top of the Agents page, even when you’re not inside that folder.
- Agents move command — the CLI now supports
duvo agents moveto transfer an Agent from one team to another.
Clarity process tags, organization-wide Pulse sharing, and Requests
Clarity processes now support tags for easy categorization and discovery, every team member can share Pulse dashboards organization-wide, and the Activity Inbox is now called Requests throughout the app for clearer terminology.Highlights
- Process tags in Clarity — organize Clarity processes with custom tags, search and filter by tag in the process library, and access process tags via the Public API and CLI. Learn more
- Organization-wide Pulse sharing — share a Pulse dashboard with everyone in your organization, not just your team. Viewers get read-only access and can subscribe to updates.
- Requests instead of Activity Inbox — human-in-the-loop requests from Agents now appear in a dedicated Requests section, with clearer naming throughout the app.
- Clarity process hierarchy — the Process Landscape now renders the full folder hierarchy, making it easier to navigate large process libraries.
Personal Agent pinning
Agent pinning is now per-user instead of team-wide. When you pin an Agent, it floats to the top of your list — without affecting your teammates’ views. Useful for keeping your go-to Agents close at hand while letting each team member customize their own workspace.Resilient Windows agents and bulk case actions
Windows Remote Desktop agents now survive gateway restarts mid-run, and case bulk actions finally span every page.Highlights
- Windows agents keep running through reconnects — when the desktop gateway is replaced mid-run, the live view shows a clear reconnecting state and resumes the same session instead of black-screening the Run. Learn more
- Bulk actions across every page in the Queue — the Cases “select all” now spans the full filtered result set, so a single reprocess or status change can cover hundreds of cases at once. Learn more
MFA logins over Remote Desktop and Clarity landscape fixes
Agents using Remote Desktop computer-use can now complete MFA-gated logins with saved credentials and one-time codes. Clarity Landscape got smarter at scale: fixed a silent 500-row ceiling that was dropping processes from view, and deleting a process now properly cleans up its data while keeping nested processes in Unsorted.Highlights
- MFA support for RDP sessions — when your agent needs to log in to a desktop app with two-factor authentication, it can use saved credentials and auto-generate OTPs to complete the login flow. Learn more
- Landscape now handles unlimited processes — removed the hidden 500-row ceiling that was silently dropping the least-recently-updated processes from view. Organizations crossing that threshold now see their complete Landscape.
- Landscape node deletion is now definitive — deleting a process node properly cascades to clean up its data, while nested processes within a folder detach to Unsorted when the folder is deleted.
- Page-aware document citations — Clarity now captures and displays page and line numbers for document evidence, so you can jump straight to the right part of the source material.
Computer-use replay, voice controls, and smarter Agents
This release brings finer-grained control to Clarity interviews, smarter Agents (including a new skill for generating job descriptions), and RDP computer-use workflows that can replay recorded skills through precise UI element selectors.Highlights
- Voice speed control in Clarity — adjust playback speed during voice and voice+screenshare interviews to match your preferred pace.
- Computer-use skill replay via selectors — RDP Agents now replay recorded computer-use skills using precise UI element selectors (automationId, className) captured during recording, reducing fallback to screenshots and improving reliability.
- Role-profile skill for Ask Duvo — Ask Duvo can now generate structured job descriptions and role profiles grounded in your Clarity process data, assembling purpose, responsibilities, decision authority, tools, KPIs, and cross-functional interactions from the processes your team has already documented.
- Contextual suggestions in Ask Duvo — suggestion chips now adapt to the page you’re on, offering relevant recommendations for Agents, Runs, Queues, Clarity processes, and more instead of a static set.
- Granular agent duplication — when duplicating an Agent, choose what to bring along — Connections, Queue, Skills & Files, Logins, Plugins, AOP, and optionally Memory — instead of copying everything. Learn more
Share Pulse dashboards with individual team members
Pulse dashboards can now be shared directly with specific team members, with fine-grained permission control. Set each member to view-only or allow them to edit, independent of team-wide publish settings.Claude Sonnet 5, user-scoped API keys, and Clarity improvements
Agents can now use Claude Sonnet 5, the newest Anthropic model. API keys can now be user-scoped to work across all your teams. Clarity gets new filters for Process Landscape, and Ask Duvo gets a smarter transcript with collapsible tool calls.Highlights
- Claude Sonnet 5 model — agents can now be configured to use Claude Sonnet 5 for improved reasoning and speed on complex tasks. Learn more
- User-scoped API keys — create a single API key that works across all teams you can access, instead of managing separate team-scoped keys. Learn more
- Process Landscape filters — narrow Clarity processes by people involved and proposed automations in the landscape map. Learn more
- Collapsed tool calls in Ask Duvo — when an agent runs many identical tool calls in parallel, the transcript groups them into a single row (e.g. “List Runs · 20×”) to reduce clutter; expand to see individual calls.
- Actionable evaluation improvements — Run Evaluations now surface grouped improvement suggestions organized by likely cause (AOP clarity, agent behavior, connection setup, external access).
- Computer-use MFA tools — agents using computer-use now have dedicated tools to handle multi-factor authentication flows.
Process Landscape, SAP ECC, and team interviews
Clarity now gives you a full Process Landscape — a map and tree of how work flows across your organization, with auto‑sort, manual organization, and folder captures feeding it. SAP ECC joins as a native Connection, guided team and organization interviews land in Clarity, and Slack accounts can now be shared across a team.Highlights
- Process Landscape in Clarity — switch between a banded map view and a tree to see processes grouped into value chain, support, and unfiled bands, organize them manually, and let auto‑sort propose missing processes and links between them. Learn more
- SAP ECC connection — connect Agents to SAP ECC to read customers, vendors, application logs, change documents, jobs, and ERP tables straight from your system. Learn more
- Team and organization interviews — capture how your teams actually work through guided voice interviews in Clarity, with a dedicated Interviews entry in the team and organization sidebars.
- Team‑shared Slack and multi‑team tabs — share a Slack account with the rest of your team from the Slack Connection page, and open multiple teams in separate browser tabs without them clobbering each other. Learn more
Dark mode, Apify, and Windows sandboxes GA
A bigger week for Agents: a long-requested Dark mode lands across the app, Apify joins as a native connection for web scraping and automation, and Windows computer-use sandboxes are now generally available.Highlights
- Dark mode — switch the entire app to a dark theme from your profile menu.
- Apify connection — connect Agents to Apify to run scrapers and browser automations against thousands of pre-built actors. Learn more
- Windows sandboxes (GA) — Windows-based computer-use sandboxes are out of preview, so Agents can drive Windows desktop apps in production runs. Learn more
- Stop a reply mid-flight — interrupt an Agent that’s still composing a response from the chat composer.
- Duplicate Pulse dashboards — clone an existing dashboard as a starting point instead of rebuilding from scratch.
- Reset cases to pending — manually send a case back to pending from the Queue when you need to re-run it. Learn more
- Cross-team Agent transfer — moving an Agent between teams now copies its connected team files along with it.
Queue is out of beta
Queue — the shared workspace where Agents and people work through cases together — drops its beta badge and is now a standard part of Duvo. Clarity diagrams also picked up a small but handy editing upgrade: insert a new step in the middle of a flow straight from the connection’s context menu.Learn more about QueueClearer names across Duvo
We renamed the core concepts to match how teams actually talk about them: Assignments are now Agents, Jobs are Runs, Case Queues are Queues, and SOPs are AOPs. Same features, clearer names — you’ll see them throughout the app and the docs.Highlights
- Confluence connection — connect your Atlassian Confluence workspace with one-click OAuth and let Agents read and update pages and spaces. Learn more
- Slack workspace preselection — connecting Slack now preselects the right workspace during authorization, removing a common mis-connect step.
Command palette and one-click approvals
Press Cmd+K (Ctrl+K on Windows) anywhere in Duvo to search and jump — Agents, Queues, Runs, and Clarity processes are all a few keystrokes away.Highlights
- Approve and Decline buttons — approval requests from Agents now come with one-click Approve/Decline actions instead of a free-text reply. Learn more
- Evaluations via the API — read evaluation scores and rubrics for your Agents programmatically through the Public API and CLI.
Guardrails for Agent browsing
Set browsing guardrails per team: soft rules the Agent must respect while navigating, and hard-blocked domains it can never visit. The live desktop view also now stays visible while you send follow-up messages, so you never lose sight of what the Agent is doing.Learn moreDeveloper Platform: v2 API, MCP server, and CLI 1.0
Building on Duvo is now a first-class workflow. The Public API moved to a clean v2 surface, every endpoint is reachable as an MCP tool, and the CLI hit 1.0.Highlights
- v2 Public API — consistent versioning across all public endpoints, with event triggers now manageable programmatically. Learn more
- MCP server — point any MCP-compatible client (including Claude Code) at Duvo and operate the platform with natural language. Learn more
- CLI 1.0 — the Duvo CLI is stable, with standalone binaries and a one-line installer. Learn more
BambooHR connection and Queue capacity warnings
Highlights
- BambooHR — connect Agents to BambooHR to read and update employee records, time off, and HR data. Learn more
- Queue capacity warnings — Queues now warn you when they’re at their concurrency limit, so you can tell why cases are waiting instead of guessing.
Record browser skills by demonstration
Teach Agents a browsing routine by showing, not telling. Record yourself walking through a web workflow from the Skills and Files page, and the recording becomes a reusable skill any Agent can follow.Learn moreSAP Signavio connection and richer approvals
Highlights
- SAP Signavio — pull process models and documentation from Signavio into Duvo workflows. Learn more
- Formatted approval requests — human-in-the-loop requests now render full markdown, so Agents can present tables and structured context when asking for a decision. Learn more
Audit log
Duvo now keeps an audit log of security-relevant activity across your team — sign-ins, setting changes, and sensitive actions — giving security teams a reviewable trail.Learn moreThe upgraded Clarity experience is now standard
The redesigned Clarity process workspace is now the default for every team. Documented processes are versioned end to end, editable on the canvas, and enriched with AI-generated analysis.Highlights
- Version history — every generation creates a snapshot; browse history, compare, and promote the version you want live.
- AI analysis tabs — each process gets generated summaries, SWOT analysis, automation readiness, and projected impact.
- Targeted follow-up captures — when documentation has gaps, Clarity requests the specific extra capture it needs, assigns an owner, and emails them.
- Completion emails — get notified when a long-running generation finishes instead of watching the screen.
Rich-text AOP editor
Write your Agent’s AOP in a proper rich-text editor — headings, lists, and formatting — instead of raw text. Skills also now show who last updated them and when.Learn moreOutlook email triggers
Agents can now start work from incoming Outlook email — pick a folder, and matching messages kick off a Run automatically, the same way Gmail triggers already work.Learn moreRedesigned Connections page and Microsoft Teams group-chat triggers
Highlights
- Connections redesign — a cleaner Connections page and detail view make it easier to see what’s connected, what’s shared, and what needs attention. Learn more
- Teams group-chat triggers — Agents can now be triggered from Microsoft Teams group chats, not just channels. Learn more
Sign in to the CLI and MCP server with OAuth
No more pasting API keys: the Duvo CLI and MCP server now authenticate with your regular Duvo sign-in via OAuth. Credentials stay short-lived and scoped to you.Learn moreSmoother Clarity canvas editing and tidier workspaces
Highlights
- Canvas editing upgrades — double-click to edit a step, drag to create connected nodes, and get smart connection lines while rearranging Clarity diagrams.
- Drag Agents into folders — organize the Agents page by dragging cards into folders, the same way Queues already work.
- Queue statistics time filter — scope Queue stats to the period you care about.
Connect multiple accounts per service
You can now connect more than one account for the same service — two Gmail inboxes, several Slack workspaces — and choose per Agent which one to use. HubSpot also moved to a native one-click OAuth connection.Learn morePick a real case when test-running an Agent
Test runs just got more realistic: choose an actual case from the Queue when test-running an Agent, instead of relying on synthetic input. Schedules and Triggers also now have dedicated views, making it easier to see everything that can start a Run.Learn moreLogins and Secrets in the Agent Builder
Attach stored Logins and Secrets to an Agent directly while building it — no detour to a separate page. Cases referenced in Queue events are also now deep-linked, taking you straight to the related Run.Learn moreDeeper Microsoft 365 tools
Word and SharePoint file sharing round out a run of Microsoft 365 upgrades — Excel, Outlook, Calendar, OneDrive, and SharePoint tools all reached feature parity with their Google counterparts over the past week.Highlights
- Microsoft Word — Agents can create and edit Word documents with full formatting. Learn more
- SharePoint file sharing — share files and manage permissions directly from Agent workflows. Learn more
Run evaluations and the Runs list for every team
Run quality evaluations and the team-wide Runs list are now available to all teams. Every Run gets automatic evaluation results, and the Runs list shows all activity across your team in one place.Learn moreMicrosoft Calendar connection and BPMN export
Highlights
- Microsoft Calendar — Agents can read, create, and manage Outlook Calendar events. Learn more
- BPMN 2.0 export — download any Clarity process diagram as standard BPMN XML for use in Signavio and other process tools.
- Teams bot identity — Agents can now send Microsoft Teams messages as the Duvo bot, keeping automated messages clearly attributed.
Hand cases to a specific Agent
Delegate any case in a Queue to the exact Agent you want, instead of waiting for automatic assignment. Useful when you know which Agent is right for an edge case.Learn moreReorganize Queues by drag and drop, and Slack channel triggers
Keeping your workspace tidy just got easier. Drag any Queue between folders right in the sidebar — drop it onto a folder to file it away, or pull it back to the top level to ungroup it.Highlights
- Slack channel triggers — Agents can now be triggered by messages in a Slack channel, with keyword match rules. Learn more
- Picture-in-picture for Clarity — keep the screenshare interview visible in a floating window while you work in other tabs.
Case activity timeline
Every case now has a chronological activity timeline — status changes, Runs, handovers, and human responses in one stream — so you can reconstruct exactly what happened without digging through logs.Learn moreCapture processes over a phone call
Clarity can now interview process experts over a regular phone call — no screen, no app, just a conversation. Great for frontline experts who aren’t at a desk.Learn moreLogins and Secrets
A secure credential store comes to Duvo: save browser logins and secret values once, and reuse them across Agents without pasting credentials into AOPs. Queue settings also gained search, and Clarity processes can now be duplicated.Learn moreRedesigned Schedule and Trigger setup, and a bigger Public API
Highlights
- Redesigned Schedule and Trigger modals — clearer setup flows for everything that starts a Run. Learn more
- Public API expansion — create cases, manage Agent folders and schedules, and update Agents programmatically.
- Outlook parity — Outlook tools now match Gmail: drafts, categories, and profile access.
NetSuite connection
Agents can now connect to NetSuite to read and update ERP records — customers, transactions, items, and more — bringing finance and operations workflows into Duvo.Learn moreQueues in the Public API and native Slack tables
Highlights
- Queues via the Public API — create and manage Queues programmatically for scripted setup.
- Native Slack tables — tables in Agent messages now render as real Slack tables instead of flat text. Learn more
- One-time schedules retire automatically after they fire, instead of staying enabled and repeating.
Evaluations summary on every Agent and a Public API MCP interface
Agent quality metrics are now surfaced at the Agent level: each Agent detail page has an Evaluations tab that breaks down pass and issue counts across recent Runs, so you can assess reliability without opening individual Runs.Developers can also now interact with every public Duvo endpoint directly from any MCP-compatible client, using the built-in MCP plugin that mirrors all public API routes as callable tools.Runs resume with context from the previous session
When an Agent continues work that started in an earlier Run, the new Run now receives the full context of what happened before. Follow-up work picks up where the prior Run left off — no repeated preamble, no lost history.Live Windows Remote Desktop streaming and editable Clarity diagrams
Highlights
- Bidirectional RDP live view — Agents running the Windows Remote Desktop connection now stream a live interactive desktop view inside Duvo. Watch actions unfold in real time as the Agent works. Learn more
- Editable Clarity process diagrams — process flow diagrams in Clarity now support direct in-canvas editing. Move nodes, connect steps, and save changes without leaving the diagram view.
Claude Opus 4.7 available for Agents
Agents can now be configured to use Claude Opus 4.7, giving teams access to Anthropic’s latest flagship model for their most demanding Runs. Learn moreClarity process versioning, Queue labels, and a unified Connections page
Highlights
- Clarity process versioning — every process in Clarity is now versioned. Save a named snapshot at any point, compare versions, and restore earlier drafts as your documentation evolves.
- Queue labels — Agents can create, assign, and filter labels on cases inside a Queue, making it easier to categorize in-flight work and route cases to the right people.
- Unified Connections page — Slack and Microsoft Teams connections now appear alongside all other Connections in one place, so managing messaging Connections no longer requires a separate screen. Learn more
Duplicate Agents, Queue folders, and Windows Remote Desktop tools
Highlights
- Duplicate Agents — copy any existing Agent as a starting point for a new one, carrying over its AOP, Connections, and setup. Learn more
- Queue folders — organize Queues into named folders to keep the sidebar structured for large teams. Learn more
- Windows Remote Desktop MCP tools — Agents connected to Windows Remote Desktop now have dedicated tools to open applications, click UI elements, type, and automate native Windows workflows. Learn more
Four new Connections: Linear, Notion, Granola, and GitHub
Highlights
- Linear — create and update issues, browse projects, and track cycles. Learn more
- Notion — read and write pages, databases, and blocks in your Notion workspace. Learn more
- Granola — pull meeting notes and summaries from Granola into Agent context. Learn more
- GitHub — query repositories, manage issues and pull requests, and automate development workflows using a Personal Access Token. Learn more
A team-wide Runs list and Human-in-the-Loop in Microsoft Teams
Highlights
- Team-wide Runs list — a new top-level view shows every Run across the entire team in one place. Filter by Agent to see the full picture without navigating agent by agent.
- Human-in-the-Loop in Microsoft Teams — when an Agent needs human input during a Run, it can now request approval and receive the response directly inside a Teams conversation. Learn more
Coupa and Pipedrive connections, plus bulk case status changes
Highlights
- Coupa — Agents can read and write procurement data in Coupa including purchase orders, suppliers, and requisitions. Learn more
- Pipedrive — connect Agents to Pipedrive CRM to manage deals, contacts, activities, and pipelines. Learn more
- Bulk case completion and failure — mark multiple cases as completed or failed in a single action from the Queue view, instead of updating them one at a time.
Clarity process library filtering and Queue description fields
The Clarity process library now supports filtering and sorting — narrow by attributes or sort by name and last-updated date to navigate large collections of processes. Queues also gain a description field, so Queue owners can document purpose and context directly in the Queue setup.Four new Connections: Workday, Business Central, Asana, and Dynamics 365 Finance & Operations
Highlights
- Workday — Agents can read and update HR, payroll, and finance data. Learn more
- Microsoft Dynamics 365 Business Central — connect to Business Central for finance, supply chain, and operations automation. Learn more
- Asana — create and manage tasks, projects, and team workflows directly from Agents. Learn more
- Microsoft Dynamics 365 Finance & Operations — Agents can now work with D365 F&O for ERP process automation.
Clarity process diagrams rebuilt for richer layouts
Process flow diagrams in Clarity are now rendered with a new diagram engine. Diagrams load faster, handle more complex processes without layout issues, and support more precise node placement.List view for Agents, language options in Clarity interviews, and profile editing
Highlights
- Agent list view — switch between grid and list layouts on the Agents page. The list view fits more Agents on screen with key metadata visible in compact rows.
- Clarity interview languages — voice interviews in Clarity now include a language picker at the start of the session, supporting multilingual process capture.
- Profile name and email editing — users can update their display name and email address from their profile settings page.
- Bulk case retry — retry all terminal cases in a Queue in one action without selecting each case individually.
Redesigned onboarding and follow-up questions in the Agent Builder
New users now see a guided welcome screen and a Connections setup screen during sign-up, making it easier to configure a first Connection before reaching the main product. The Agent Builder also now supports follow-up questions: when an Agent needs more information during a Builder session, you can respond inline and the Builder continues from your answer.Salesforce connection
Agents can now connect to Salesforce CRM to read and write records across standard and custom objects — leads, contacts, opportunities, accounts, and more. Learn moreTableau connection and Agent creation via the Public API
Highlights
- Tableau — Agents can now query Tableau workbooks, views, and data sources to pull analytics into automated workflows. Learn more
- Agent creation via API — the Public API now supports creating Agents and their initial configuration programmatically, enabling scripted setup and bulk provisioning.