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Documentation Index

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The Duplicate feature creates an exact copy of an existing assignment, including its SOP, connection setup, and case queue links. Use it when you want to build a new assignment that is similar to one you have already configured, without starting from scratch.

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Key Capabilities

  • Copies the full assignment configuration: SOP, Connections, and case queue links.
  • Creates the duplicate immediately and opens it for editing.
  • The original assignment is left unchanged.

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How to Duplicate an Assignment

  1. On the Assignments page, find the assignment you want to copy.
  2. Open the three-dot menu on the assignment card or row.
  3. Click Duplicate.
  4. Duvo creates a copy and takes you directly to the new assignment, ready to rename and edit.

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When to Use It

  • You need multiple assignments that share the same workflow but differ in a few details — for example, the same report sent to different departments.
  • You want to experiment with changes to an assignment without modifying the live version.
  • You are setting up a new assignment based on a proven workflow and want to skip the initial build step.