Setup
Add the connection in Duvo
Click Enable on the Connections page, select the region where your Intercom workspace data is hosted (US, EU, or Australia), and authorize with your Intercom account.
Capabilities
- Manage conversations — Access, reply to, and update customer conversations across your inbox.
- Handle contact records — Look up, create, update, and delete customer and lead profiles.
- Track conversation status — Assign, close, and tag conversations as workflows progress.
- Manage companies and tickets — Look up companies, configure ticket types and attributes, create and update support tickets, and search across them.
- Add notes and context — Post internal notes on contacts.
- Search and read — Search contacts, conversations, and tickets, and read help-center articles and admin details.
Key Benefits
- Faster response times — Handle routine replies and follow-ups automatically so customers hear back sooner.
- Consistent messaging — Ensure standard replies and triage steps follow the same process every time.
- Up-to-date contact data — Keep customer profiles current as interactions and workflow outcomes change.
- Reduced inbox backlog — Let agents handle high-volume or repetitive conversations, freeing your team for complex issues.
Works Well With
HubSpot
Sync conversation outcomes back to customer records so your sales and support teams share the same view of each contact.
Salesforce
Sync conversation outcomes back to customer records so your sales and support teams share the same view of each contact.
Slack
Post conversation alerts, new lead notifications, or escalation triggers to the right channels in real time.
Microsoft Teams
Post conversation alerts, new lead notifications, or escalation triggers to the right channels in real time.
Gmail
Bridge email-based support with Intercom conversations to keep all customer communication in one place.
Microsoft Outlook
Bridge email-based support with Intercom conversations to keep all customer communication in one place.