# Understanding Metrics

## Introduction

This page explains the metrics available in Team Insights and how to interpret them for your organization.

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## Assignment Metrics

### Total Runs

The total number of times assignments have been executed in the selected time period.

**What it tells you:**

* Overall automation activity level
* Whether usage is growing or declining
* Comparison baseline for different periods

### Completed Runs

Runs that finished successfully without errors or interruptions.

**What it tells you:**

* Reliability of your assignments
* Success rate of your automation
* Whether assignments are working as expected

**Healthy target:** Aim for 90%+ completion rate. Lower rates may indicate issues with integrations, instructions, or edge cases.

### Active Assignments

Assignments that have had at least one run in the selected period.

**What it tells you:**

* How many assignments are actually being used
* Breadth of automation across your workflows
* Whether some assignments are unused and could be retired

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## User Metrics

### Active Users

Team members who have run at least one assignment in the period.

**What it tells you:**

* Adoption rate across your team
* Whether automation is spreading or concentrated
* Opportunities to improve adoption

### Runs Per User

Average number of runs initiated by each active user.

**What it tells you:**

* Engagement depth with automation
* Power users vs casual users
* Potential for expanding usage

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## Source Metrics

### Manual Runs

Runs triggered by users clicking the Run button.

**Typical patterns:**

* Higher for new assignments being tested
* Common for ad-hoc tasks
* May indicate scheduling opportunities

### Scheduled Runs

Runs triggered automatically by schedules.

**Typical patterns:**

* Indicates mature, trusted assignments
* Represents true automation value
* Should grow as assignments prove reliable

### Slack Runs

Jobs triggered through Slack connection.

**Typical patterns:**

* Shows collaboration and accessibility
* Common for team-facing assignments
* Indicates good connection with daily workflows

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## Interpreting Trends

### Growing Usage

Increasing runs and active users indicates:

* Successful adoption of automation
* Value being recognized by the team
* Opportunity to expand to new use cases

### Declining Usage

Decreasing activity might mean:

* Initial excitement wearing off
* Assignments not meeting needs
* Process changes making assignments obsolete
* Team members may need more support or better assignments

### Steady Usage

Consistent activity suggests:

* Stable, reliable automation
* Assignments well-matched to workflows
* Opportunity to optimize or expand

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## Benchmarking

While every organization is different, consider these general benchmarks:

| Metric              | Starting Out | Maturing | Advanced |
| ------------------- | ------------ | -------- | -------- |
| Completion Rate     | 70-80%       | 85-95%   | 95%+     |
| Scheduled vs Manual | 20/80        | 50/50    | 70/30    |
| Active Users        | <25% of team | 25-50%   | 50%+     |

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## Things to Know

* Metrics reflect activity within the selected time period
* Compare similar time periods for meaningful trends
* Seasonal variations may affect some metrics
* Focus on trends rather than absolute numbers