Understanding Metrics
Introduction
This guide explains the metrics available in Team Insights and how to interpret them for your organization.
Assignment Metrics
Total Runs
The total number of times assignments have been executed in the selected time period.
What it tells you:
Overall automation activity level
Whether usage is growing or declining
Comparison baseline for different periods
Completed Runs
Runs that finished successfully without errors or interruptions.
What it tells you:
Reliability of your assignments
Success rate of your automation
Whether assignments are working as expected
Healthy target: Aim for 90%+ completion rate. Lower rates may indicate issues with integrations, instructions, or edge cases.
Active Assignments
Assignments that have had at least one run in the selected period.
What it tells you:
How many assignments are actually being used
Breadth of automation across your workflows
Whether some assignments are unused and could be retired
User Metrics
Active Users
Team members who have run at least one assignment in the period.
What it tells you:
Adoption rate across your team
Whether automation is spreading or concentrated
Training or onboarding opportunities
Runs Per User
Average number of runs initiated by each active user.
What it tells you:
Engagement depth with automation
Power users vs casual users
Potential for expanding usage
Source Metrics
Manual Runs
Runs triggered by users clicking the Run button.
Typical patterns:
Higher for new assignments being tested
Common for ad-hoc tasks
May indicate scheduling opportunities
Scheduled Runs
Runs triggered automatically by schedules.
Typical patterns:
Indicates mature, trusted assignments
Represents true automation value
Should grow as assignments prove reliable
Slack Runs
Jobs triggered through Slack connection.
Typical patterns:
Shows collaboration and accessibility
Common for team-facing assignments
Indicates good connection with daily workflows
Interpreting Trends
Growing Usage
Increasing runs and active users indicates:
Successful adoption of automation
Value being recognized by the team
Opportunity to expand to new use cases
Declining Usage
Decreasing activity might mean:
Initial excitement wearing off
Assignments not meeting needs
Process changes making assignments obsolete
Need for training or promotion
Steady Usage
Consistent activity suggests:
Stable, reliable automation
Assignments well-matched to workflows
Opportunity to optimize or expand
Benchmarking
While every organization is different, consider these general benchmarks:
Completion Rate
70-80%
85-95%
95%+
Scheduled vs Manual
20/80
50/50
70/30
Active Users
<25% of team
25-50%
50%+
Things to Know
Metrics reflect activity within the selected time period
Compare similar time periods for meaningful trends
Seasonal variations may affect some metrics
Focus on trends rather than absolute numbers
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