Update Agent Case Trigger
curl --request PATCH \
--url https://api.duvo.ai/v2/agents/{agent_id}/case-triggers/{trigger_id} \
--header 'Authorization: Bearer <token>' \
--header 'Content-Type: application/json' \
--data '
{
"case_queue_id": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
"enabled": true,
"concurrency": 1
}
'import requests
url = "https://api.duvo.ai/v2/agents/{agent_id}/case-triggers/{trigger_id}"
payload = {
"case_queue_id": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
"enabled": True,
"concurrency": 1
}
headers = {
"Authorization": "Bearer <token>",
"Content-Type": "application/json"
}
response = requests.patch(url, json=payload, headers=headers)
print(response.text)const options = {
method: 'PATCH',
headers: {Authorization: 'Bearer <token>', 'Content-Type': 'application/json'},
body: JSON.stringify({
case_queue_id: '3c90c3cc-0d44-4b50-8888-8dd25736052a',
enabled: true,
concurrency: 1
})
};
fetch('https://api.duvo.ai/v2/agents/{agent_id}/case-triggers/{trigger_id}', options)
.then(res => res.json())
.then(res => console.log(res))
.catch(err => console.error(err));<?php
$curl = curl_init();
curl_setopt_array($curl, [
CURLOPT_URL => "https://api.duvo.ai/v2/agents/{agent_id}/case-triggers/{trigger_id}",
CURLOPT_RETURNTRANSFER => true,
CURLOPT_ENCODING => "",
CURLOPT_MAXREDIRS => 10,
CURLOPT_TIMEOUT => 30,
CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
CURLOPT_CUSTOMREQUEST => "PATCH",
CURLOPT_POSTFIELDS => json_encode([
'case_queue_id' => '3c90c3cc-0d44-4b50-8888-8dd25736052a',
'enabled' => true,
'concurrency' => 1
]),
CURLOPT_HTTPHEADER => [
"Authorization: Bearer <token>",
"Content-Type: application/json"
],
]);
$response = curl_exec($curl);
$err = curl_error($curl);
curl_close($curl);
if ($err) {
echo "cURL Error #:" . $err;
} else {
echo $response;
}package main
import (
"fmt"
"strings"
"net/http"
"io"
)
func main() {
url := "https://api.duvo.ai/v2/agents/{agent_id}/case-triggers/{trigger_id}"
payload := strings.NewReader("{\n \"case_queue_id\": \"3c90c3cc-0d44-4b50-8888-8dd25736052a\",\n \"enabled\": true,\n \"concurrency\": 1\n}")
req, _ := http.NewRequest("PATCH", url, payload)
req.Header.Add("Authorization", "Bearer <token>")
req.Header.Add("Content-Type", "application/json")
res, _ := http.DefaultClient.Do(req)
defer res.Body.Close()
body, _ := io.ReadAll(res.Body)
fmt.Println(string(body))
}HttpResponse<String> response = Unirest.patch("https://api.duvo.ai/v2/agents/{agent_id}/case-triggers/{trigger_id}")
.header("Authorization", "Bearer <token>")
.header("Content-Type", "application/json")
.body("{\n \"case_queue_id\": \"3c90c3cc-0d44-4b50-8888-8dd25736052a\",\n \"enabled\": true,\n \"concurrency\": 1\n}")
.asString();require 'uri'
require 'net/http'
url = URI("https://api.duvo.ai/v2/agents/{agent_id}/case-triggers/{trigger_id}")
http = Net::HTTP.new(url.host, url.port)
http.use_ssl = true
request = Net::HTTP::Patch.new(url)
request["Authorization"] = 'Bearer <token>'
request["Content-Type"] = 'application/json'
request.body = "{\n \"case_queue_id\": \"3c90c3cc-0d44-4b50-8888-8dd25736052a\",\n \"enabled\": true,\n \"concurrency\": 1\n}"
response = http.request(request)
puts response.read_body{
"case_trigger": {
"id": "<string>",
"agent_id": "<string>",
"case_queue_id": "<string>",
"case_queue_name": "<string>",
"user_id": "<string>",
"enabled": true,
"concurrency": 123,
"created_at": "<string>",
"updated_at": "<string>",
"creator_display_name": "<string>",
"can_disable": true,
"has_conflict": true,
"conflicting_agents": [
{
"id": "<string>",
"name": "<string>"
}
]
}
}{
"error": "<string>",
"message": "<string>"
}{
"error": "<string>",
"message": "<string>"
}{
"error": "<string>",
"message": "<string>"
}{
"error": "<string>",
"message": "<string>"
}{
"error": "<string>",
"message": "<string>"
}{
"error": "<string>",
"message": "<string>"
}Case Triggers
Update Agent Case Trigger
Update fields on a case trigger. Only the trigger creator or a builder/admin can disable an enabled trigger or change its queue.
PATCH
/
v2
/
agents
/
{agent_id}
/
case-triggers
/
{trigger_id}
Update Agent Case Trigger
curl --request PATCH \
--url https://api.duvo.ai/v2/agents/{agent_id}/case-triggers/{trigger_id} \
--header 'Authorization: Bearer <token>' \
--header 'Content-Type: application/json' \
--data '
{
"case_queue_id": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
"enabled": true,
"concurrency": 1
}
'import requests
url = "https://api.duvo.ai/v2/agents/{agent_id}/case-triggers/{trigger_id}"
payload = {
"case_queue_id": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
"enabled": True,
"concurrency": 1
}
headers = {
"Authorization": "Bearer <token>",
"Content-Type": "application/json"
}
response = requests.patch(url, json=payload, headers=headers)
print(response.text)const options = {
method: 'PATCH',
headers: {Authorization: 'Bearer <token>', 'Content-Type': 'application/json'},
body: JSON.stringify({
case_queue_id: '3c90c3cc-0d44-4b50-8888-8dd25736052a',
enabled: true,
concurrency: 1
})
};
fetch('https://api.duvo.ai/v2/agents/{agent_id}/case-triggers/{trigger_id}', options)
.then(res => res.json())
.then(res => console.log(res))
.catch(err => console.error(err));<?php
$curl = curl_init();
curl_setopt_array($curl, [
CURLOPT_URL => "https://api.duvo.ai/v2/agents/{agent_id}/case-triggers/{trigger_id}",
CURLOPT_RETURNTRANSFER => true,
CURLOPT_ENCODING => "",
CURLOPT_MAXREDIRS => 10,
CURLOPT_TIMEOUT => 30,
CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
CURLOPT_CUSTOMREQUEST => "PATCH",
CURLOPT_POSTFIELDS => json_encode([
'case_queue_id' => '3c90c3cc-0d44-4b50-8888-8dd25736052a',
'enabled' => true,
'concurrency' => 1
]),
CURLOPT_HTTPHEADER => [
"Authorization: Bearer <token>",
"Content-Type: application/json"
],
]);
$response = curl_exec($curl);
$err = curl_error($curl);
curl_close($curl);
if ($err) {
echo "cURL Error #:" . $err;
} else {
echo $response;
}package main
import (
"fmt"
"strings"
"net/http"
"io"
)
func main() {
url := "https://api.duvo.ai/v2/agents/{agent_id}/case-triggers/{trigger_id}"
payload := strings.NewReader("{\n \"case_queue_id\": \"3c90c3cc-0d44-4b50-8888-8dd25736052a\",\n \"enabled\": true,\n \"concurrency\": 1\n}")
req, _ := http.NewRequest("PATCH", url, payload)
req.Header.Add("Authorization", "Bearer <token>")
req.Header.Add("Content-Type", "application/json")
res, _ := http.DefaultClient.Do(req)
defer res.Body.Close()
body, _ := io.ReadAll(res.Body)
fmt.Println(string(body))
}HttpResponse<String> response = Unirest.patch("https://api.duvo.ai/v2/agents/{agent_id}/case-triggers/{trigger_id}")
.header("Authorization", "Bearer <token>")
.header("Content-Type", "application/json")
.body("{\n \"case_queue_id\": \"3c90c3cc-0d44-4b50-8888-8dd25736052a\",\n \"enabled\": true,\n \"concurrency\": 1\n}")
.asString();require 'uri'
require 'net/http'
url = URI("https://api.duvo.ai/v2/agents/{agent_id}/case-triggers/{trigger_id}")
http = Net::HTTP.new(url.host, url.port)
http.use_ssl = true
request = Net::HTTP::Patch.new(url)
request["Authorization"] = 'Bearer <token>'
request["Content-Type"] = 'application/json'
request.body = "{\n \"case_queue_id\": \"3c90c3cc-0d44-4b50-8888-8dd25736052a\",\n \"enabled\": true,\n \"concurrency\": 1\n}"
response = http.request(request)
puts response.read_body{
"case_trigger": {
"id": "<string>",
"agent_id": "<string>",
"case_queue_id": "<string>",
"case_queue_name": "<string>",
"user_id": "<string>",
"enabled": true,
"concurrency": 123,
"created_at": "<string>",
"updated_at": "<string>",
"creator_display_name": "<string>",
"can_disable": true,
"has_conflict": true,
"conflicting_agents": [
{
"id": "<string>",
"name": "<string>"
}
]
}
}{
"error": "<string>",
"message": "<string>"
}{
"error": "<string>",
"message": "<string>"
}{
"error": "<string>",
"message": "<string>"
}{
"error": "<string>",
"message": "<string>"
}{
"error": "<string>",
"message": "<string>"
}{
"error": "<string>",
"message": "<string>"
}Authorizations
API key authentication. Get your API key from the Duvo dashboard.
Path Parameters
The agent's unique identifier
The case trigger's unique identifier
Body
application/json
Queue whose new cases should trigger this agent
Whether the trigger is active. Disabled triggers do not dispatch runs.
Per-trigger concurrency override. Only 1 (run cases one at a time) or null (use the platform default) can be set here; higher caps are configured directly in the database. Omit to leave the current value unchanged.
Available options:
1 Response
Default Response
Show child attributes
Show child attributes
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