Bulk delegate cases
Cases
Bulk delegate cases
Delegate multiple cases to a chosen agent, overriding the queue’s default consumer. Any active runs on the selected cases are interrupted first; the cases are then reset to pending and assigned to the chosen agent for the next dispatcher tick. The chosen agent must already be connected to the queue as a case-queue-consumer (with the trigger enabled or disabled).
POST
Bulk delegate cases
Documentation Index
Fetch the complete documentation index at: https://docs.duvo.ai/llms.txt
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Authorizations
API key authentication. Get your API key from the Duvo dashboard.
Path Parameters
The queue's unique identifier
Pattern:
^([0-9a-fA-F]{8}-[0-9a-fA-F]{4}-[0-9a-fA-F]{4}-[0-9a-fA-F]{4}-[0-9a-fA-F]{12})$Body
application/json
Case IDs to delegate (1-100).
Required array length:
1 - 100 elementsPattern:
^([0-9a-fA-F]{8}-[0-9a-fA-F]{4}-[0-9a-fA-F]{4}-[0-9a-fA-F]{4}-[0-9a-fA-F]{12})$The agent that should run on the selected cases. Must be a consumer of this queue.
Pattern:
^([0-9a-fA-F]{8}-[0-9a-fA-F]{4}-[0-9a-fA-F]{4}-[0-9a-fA-F]{4}-[0-9a-fA-F]{12})$